Learning By Our Mistakes
Mistakes in modern-day culture are often seen as shameful and are therefore hidden away. Yet we all make mistakes and we all learn from them.
We therefore want to challenge this convention and create an online document of what problems Verify Humanity have encountered and how we have learned from them.
DATE PROBLEM SOLUTION
Sep 2020 To recruit volunteers we had a low We researched what attracted people to pressure approach as we realised volunteering but also what barriers existed. there are many barriers that might This helped develop an evidence-based
put people off. This worked with understanding of how to recruit and
some volunteers but not others. keep volunteers.
Nov 2020 We connected with many Facebook We created a document of our 150 Facebook
groups in order to share VH posts. Groups, putting them into categories and
It was impossible to keep track of listing their rules and objectives. It can be
their objectives and rules when post- used as a point of reference when sharing
ing, leading to a few disgruntled posts to these groups. There have been no
comments about our posts from negative comments since using this system.
members of these groups.
Jan 2021 We lost track of potential, live and We have created a colour coded spread-
completed volunteer jobs over the sheet to detail potential, live and Christmas holidays which meant completed jobs. This is keeping our
tracing multiple communication work-flow highly organised and efficient
sources to get back on top of it. with no jobs getting overlooked.
Feb 2021 The available work force is not A re-evaluation of our priorities has led to
keeping pace with the growing a focus on bringing in volunteers. The book
work-load, putting enormous entitled '365 Ideas for Recruiting, Retaining
pressure on the shoulders of a Motivating and Rewarding Your Volunteers'
few. has been pivotal for improving our skills in
We now have a dedicated volunteer section
on our website and a welcome flow-chart
process that includes a personal phone call from our founder, application forms, contracts, policies and a detailed induction
for all new volunteers.
Mar 2021 A small highly successful World Wildlife Day campaign targeting volunteers led to VH
finding a Volunteer Manager who will be
responsible for recruiting, training and
managing all future volunteers.